Customer Service Articles
1: Customer Service Training: The Perks of Attending One
when you decide to go for customer service training, you would have been able to handle the situation like a pro and even receive well-deserved praises from your company.
2: Customer Service Course at Its Simplest
Customer service is a process whereby a representative of a company provides services or products to a customer in a satisfying manner. Undergoing a course on customer service can drastically change the direction your business is going. It increases customer satisfaction and in the long run yields customer loyalty.
3: 3 Ways to Keep Customers for Life
You’ve heard the saying, “customers don’t buy products they buy benefits.” It’s all about learning the language of your target market, “What’s In It For Me!”
So how do you begin speaking the WIIFM language and keep customers for life? Here are three areas to start with:
4: How to Get Solid Referrals From Your Customers?
Getting solid referrals comes from satisfied customers. How can you be sure they are happy.
5: Customer appreciation- Why it matters online
The internet is an information highway. Your website is a vehicle on it, and you are the driver.
If your site is at a standstill take a look at some of the causes.
6: How to Make a Screencast
Screencast is a digital recording of computer screens, full screens or screen regions and usually comes with an audio narration to describe the on-screen actions. The term screencast dates back to 2004 with an interesting story.
In 2004, a columnist Jon Udell invited readers of his blog to propose names for the emerging genre. In all the suggested terms, Udell selected screencast, which was proposed by both Joseph McDonald and Deeje Cooley. His "Heavy metal umlaut" screencast is a well-known example - which explains how Wikipedia works.
http://weblog.infoworld.com/udell/gems/umlaut.html
7: Communication - your key to success
Learning good communication skills is not all that difficult,
it is how you use them and put them into practice what counts.
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